People who interrupt.
So you've been asked a question, and instead of politely listening to the entire answer, the client immediately interrupts and re-asks the same question.
Look, seriously, if this describes you, stop it. You're a moron who makes my life harder. Shut up, listen, and pay attention.
Thursday, January 13, 2011
Wednesday, January 12, 2011
The pain caused by stupid people
I was told in school, "There is no such thing as a stupid question."
I can safely say that anyone who says this, and means it, has never worked in service or in a call center.
On a daily basis, I have this feeling that breathing, for some people, constitutes 90% of their brain power. I marvel at these people, wondering how in the world they determined how to use the phone to call me in the first place. I would have figured that if someone cannot follow simple instructions like "push X button" or "open the door" would have severe difficulties manipulating a keypad. Perhaps when they tell me they have been calling all day for support, it's because they are just randomly slapping their hand on their phone, then yelling at the person they get on the other end of the line.
I worked for Dell Computers. A computer company, offering technical support for computers. When you were on hold in our department, every few minutes, a recording provides you troubleshooting steps for resolving technical issues with your computer. It would talk about rebooting your computer, blue screen errors, application errors, and warranty information. It would then thank you for choosing Dell and to continue holding.
Yet, someone held for 35 minutes looking to pay their Bell phone bill.
Apparently, this person was either deaf, and didn't here the multiple repetitions of Dell Computers in the opening menus, didn't listen that they had selected an option for a technical support issue rather than a billing one, then waited for 35 minutes, listening to how to reboot his computer... All to then reach me, and be told he waited for nothing.
And what does he ask me?
"Well, do you have their number?"
So, do you still believe there are no stupid questions?
I can safely say that anyone who says this, and means it, has never worked in service or in a call center.
On a daily basis, I have this feeling that breathing, for some people, constitutes 90% of their brain power. I marvel at these people, wondering how in the world they determined how to use the phone to call me in the first place. I would have figured that if someone cannot follow simple instructions like "push X button" or "open the door" would have severe difficulties manipulating a keypad. Perhaps when they tell me they have been calling all day for support, it's because they are just randomly slapping their hand on their phone, then yelling at the person they get on the other end of the line.
I worked for Dell Computers. A computer company, offering technical support for computers. When you were on hold in our department, every few minutes, a recording provides you troubleshooting steps for resolving technical issues with your computer. It would talk about rebooting your computer, blue screen errors, application errors, and warranty information. It would then thank you for choosing Dell and to continue holding.
Yet, someone held for 35 minutes looking to pay their Bell phone bill.
Apparently, this person was either deaf, and didn't here the multiple repetitions of Dell Computers in the opening menus, didn't listen that they had selected an option for a technical support issue rather than a billing one, then waited for 35 minutes, listening to how to reboot his computer... All to then reach me, and be told he waited for nothing.
And what does he ask me?
"Well, do you have their number?"
So, do you still believe there are no stupid questions?
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